TERMS & CONDITIONS
Free delivery within New Zealand and Australia.
We will process and ship your order as soon as possible once payment has been confirmed and supply of goods confirmed.
We endeavour to keep our stock up to date, however, if an item has sold out, we will contact you immediately to arrange a refund, exchange or credit.
Shipping times are an estimate and sometimes external factors can delay items.
We will email you a tracking link once your order has been shipped.
A physical address is required for shipping - we are unable to ship to PO boxes. Please add your phone number to your order for efficient delivery as courier drivers will call if they are having trouble delivering your item/s.
International orders may be subject to customs clearance procedures and local import charges. Lumen Clothing can take no responsibility for the duties, taxes and customs delays on any orders and advise customers to be familiar with your countrys procedures prior to purchasing.
If you would like to return your purchase for a refund or exchange, please email firstname.lastname@example.org with your order number, and details of the item you wish to return/exchange. Please do this within 10 working days of shipping dispatch date.
Return of the items is the customers responsibility, including cost of postage, and tracking. Items can be dropped into the workroom with prior arrangement through the email address email@example.com.
Should items be lost in transit without a tracking number a refund will not be issued.
The item must be received in original and new condition, unworn with tags and in original packaging.
We do not offer returns or exchanges on sale items, unless they are faulty.
Refunds will be processed within 5 working days of receipt of item.
REPAIRS & REHOMING
Lumen Clothing is committed to not adding to the fast-fashion and clothing waste problem. Therefore, we offer a repair service for old, worn Lumen garments. We also offer a "trade-in" discount on old, used Lumen Clothing with "traded-in" items heading to the amazing Dress for Success charity.